Pull Thinking© will change how you think about business, how you relate to people, your suppliers and your customers. This is the most powerful context you need to know in any business.

The tools you’ll learn in Pull Thinking© will enable you to create a lean business culture, maximize human performance, remove barriers and ensure sustained success. Applying Pull Thinking© means that every department and every individual becomes a center o excellence with a laser-focus on their shared purpose.

Before embarking on any training or diving into any new initiative, you will want to first learn Pull Thinking©. Within this context, any improvement initiatives, such as Team Development, Six Sigma, Balanced Scorecard, Lean Enterprise and Total Quality, become more powerful and easier to implement.

The revisions to ISO 14001 are final! This useful guide outlines the revisions made in ISO 14001:2004 and provides transition tips from an ISO 14001 expert for modifying your environmental management system to meet the new requirements. The guide provides clear and concise information in a compact, easy-to-reference format.

Find the answers you need quickly – eliminate having to reference the new and old ISO 14001 standards each time you need transition information.

This 4-page laminated guide is excellent for:

• EMS auditors
  
• ISO 14001 Implementation and Transition Team members
  
• Anyone who wants a fast reference to the ISO 14001:2004 changes
  

Best-selling authors, Cianfrani and West, offer an overview of the principles behind quality management systems (QMS) and the issues most organizations face today while trying to successfully implement them. Many organizations struggle with tracing their improvements back to the QMS. This book discusses how to successfully implement an effective QMS by engaging top management, focusing on the customer, embracing the continual improvement process, and changing your thinking on corrective and preventive action along with the way you audit. Implementing an effective QMS includes methods for self-assessment that show what successes can be traced back to the organizations processes and operations.

Do you need a quick read that will tell you all about the essential elements of each clause of the ISO 9001:2000 standard? Would it help you to have an overview of what each ISO 9001:2000 requirement means that explains how your organization can benefit from implementing them and gives you tips for carrying out that task? Could you garner more support for your ISO 9001 initiatives if you had a simple, inexpensive way to explain it to everyone in your organization? If you answered “Yes” to any of these questions, consider Cracking the Case of ISO 9001:2000.

In this handy pocket guide you will find questions to ask yourself during the compliance process, as well as tools and resources that will make ISO 9001 seem like less of a mystery. Authors West and Cianfrani share their clues from years of investigation to help you solve your ISO 9001:2000 case in a snap. West and Cianfrani recommend this book for individuals who want practical tips on how to implement and maintain compliance efficiently.

Benefits:

• Developed to help individuals at the operational level
  
• Helps staff to comply with ISO requirements
  
• Assists in developing processes
  
• For every usable tip you find in this pocket guide you will experience an enormous return on investment on the purchase price.
  
• If your organization buys a guide for each member of the team, the implementation, maintenance, and expansion of your quality management system will be greatly enhanced.
  

This book is intended to help individuals involved in managing and conducting audits to ISO 9001:2000. It focuses on auditing as a management process as well as a key driver of continual improvement within an organization. An excellent resource for internal auditors, it is perfect for novice auditors or those who need a refresher on the fundamentals of auditing. This book can be used as a guide to establishing a new audit program or updating one that has been operational for some time. The authors participated in integrating the process approach into ISO 9001:2000 and thoroughly understand its implications for auditing a QMS.

The three main areas of focus in this book include the basics of process-based auditing, the requirements for establishing and managing an internal quality auditing process, and conducting audits. One of its best features is the section on auditing worksheets, forms, checklists, and questions. Included are useful and adaptable examples from every aspect of auditing such as: developing an audit schedule, planning an audit, writing findings, documenting positive and best practices, writing an audit report, and requesting corrective action. The book contains a comprehensive list of questions that auditors can use when conducting quality audits and features this information on the accompanying CD-ROM.

Benefits:

• An extensive appendix offering a list of typical questions for different sector and commodity groups including: medical devices; automotive; telecommunications; service providers; and laboratories.
  

The perfect companion to the ANSI/ISO/ASQ Q9001:2000 standard!

The ISO 9000 family of quality management system standards has been updated to reflect a more modern understanding of quality. Originally, the ISO 9000 standards were thought to be primarily a technical discipline. Today, an increasing interest in these quality standards by more non-traditional organizations has created the need to revise ISO 9000 to ensure that the needs of users around the world are met. The ANSI/ISO/ASQ Q9000:2000 standards represent the first major revision to the quality standards since its initial issue.

ISO 9001:2000 Explained, Second Edition is the perfect companion to the new standard and will help clarify the changes in presentation, terminology, format, and requirements to quality professionals in any industry. Written by individuals that actually contributed to the development of the revisions, ISO 9001:2000 Explained, Second Edition is the first book to provide a comprehensive guide for use by all quality professionals who seek to understand the contents of ANSI/ISO/ASQ Q9001:2000.

Whether you work as a quality professional in the industrial, financial, software or service sectors the new ISO 9000:2000 requirements apply to your industry. You need ISO 9001:2000 Explained to help your organization comply with the new requirements.

Benefits:

• The exact text of the ANSI/ISO/ASQ Q9001:2000 standard - a feature that only this book provides!
  
• Explanations of the meaning and intent of the ANSI/ISO/ASQ Q9001:2000 standard.
  
• Discussions on the requirements as they relate to each business sector.
  
• Includes a list of audit-type questions to assist an organization in appraising their compliance with the new requirements.
  

In this handy pocket guide you will find questions to ask yourself during the compliance process, as well as tools and resources that will make ISO 9001 seem like less of a mystery. Banks, call centers, automobile towing shops and photo labs are just a few of the service business examples mentioned in this guide. Authors West and Cianfrani share their clues from years of investigation to help you solve your ISO 9001:2000 case in a snap. West and Cianfrani recommend this book for individuals who want practical tips on how to implement and maintain compliance efficiently.

Authors West and Cianfrani make a special effort to avoid the manufacturing language that has permeated ISO dialog in the past to make Cracking the Case of ISO 9001:2000 for Service a friendly pocket guide. While the requirements of the standard are the same for any industry, this book explains how the nuances of applying the standard are different in the service industries.

Benefits:

• Written to help individual practitioners at the operational level who either have to comply with ISO requirements or who are developing processes that need to be implemented and followed in a service organization.
  
• Included implementation tips and frequently asked questions are all aimed at service-oriented businesses.
  
• If your organization buys a guide for each member of the team, the implementation, maintenance, and expansion of your quality management system will be greatly enhanced.