This highly qualified author team provides the student of project management with the "complete" picture. Technical issues of project management are thoroughly addressed, but unlike other books on the subject, such issues are balanced and provided a context by a comprehensive discussion of the human elements requiring consideration in the management of projects. Equally distinctive is the wide range of industries covered by the authors, who show how the principles of project management can be applied far more widely than was formerly assumed. The process of project management - not only "what to do" and "how to do it" but why it is done - is also well covered.

Simulation Modeling Methods outlines the process simulation methods used to help major companies substantially increase both the efficiency and the cost-effectiveness of their most important systems. This dynamic book/CD package was specifically designed to give you a working template for: process simulation assessment and planning, implementation steps for effective simulation, results measurements for continuous improvement.

Harrington combines change management concepts and project management concepts to illustrate how they complement each other. Along with a step-by-step procedure designed to apply change management to complex programs like process redesign and SAP projects, this book/CD-ROM provides field-tested organizational change findings and concepts that help you systematically incorporate change into your strategic management plan.

In a unique format that combines the strengths of written information, multimedia CD-ROM, flowcharting software and real-time, online guidance, two members of the team that created the ISO 9000 standards show you how to get the most from your quality management efforts. You'll learn all about the ISO 9000 series and how to design, implement and integrate the new quality management system. Also, discover how to make cost-effective additions that transform the minimum QMS into an above-average system giving you competitive advantage.

How do you apply quality improvement techniques originally developed for the manufacturing sector to service industries? This book details how to do it, providing a step-by-step formula that helps companies improve quality and productivity in the support areas. Two special features further enhance the value of this highly practical guide: (1) a chapter of case histories, showing the results of business process improvement, and (2) an exhaustive section that guides readers in the application of problem-solving methods, value analysis and process analysis techniques, perfection analysis,work simplification programs and more.

No single method will answer all of an organization's problems. To optimize resource use and return on investment you'll need to blend elements of total quality management, total productivity management, total cost management, total resource management, total technology management and total business management methodologies. Harrington and his author team dissect these current and emerging methodologies and restructure their individual parts into a new advanced methodology called Total Improvement Management.

This new edition of this authoritative handbook not only provides you with insight into how top corporations and consultants in North America and Europe structure their environmental, health and safety auditing programs, but also offers step-by-step guidelines for setting up an entirely new EHS program at your company or verifying the effectiveness of your existing program.

This book is the complete guide for any organization to implement, register and/or transition a quality management system to the requirements of the ISO 9001:2000 standard. Let Route to Registration take you through the typical implementation process, from gaining management approval and interpreting the new standard to understanding the registration process and maintaining a quality management system. This book also answers 100 of the most frequently asked questions regarding the new ISO 9000:2000 series, with user-friendly language that business people can understand. The entire text of the ISO 9001:2000 standard is included in this resourceful guide, along with a clause-by-clause interpretation of the standard by some of the world's finest experts in quality management.