This classic text has always been relied upon for its readable and not overly technical treatment of the subject matter. Juran and Gayna have created one of the most trusted resources for comprehensive coverage of quality control principles and techniques. This book provides a systems view of quality by integrating the managerial, statistical, technological and behavioral concepts to all areas contributing to quality.

This essential reference in quality engineering and management practices has sold over 200,000 copies. This new edition provides penetrating coverage of the newest methods in planning, control and results, delivering all the tools necessary for successful quality engineering and management well into the future. In this fifth edition, a major revision of the best-selling classic, you will find new emphasis on software, and updates in many key areas. Written for managers, quality and industrial engineers and students, this dynamic new version of Juran's reaches beyond the management site to address new customer service, supplier relations and worldwide market standard considerations. No management or engineering library can be complete without it.

Here's a book that reveals to all managers how to implement important changes and make them work. This is not a theoretical book, it's advice from the trenches. Packed with checklists, sample communications, diagrams, surveys and step-by-step guidance, this book evaluates the real-life communication successes and failures experienced by many multinational corporations including: General Motors, Polaroid, Xerox, Hewlett-Packard, British Telecom, GE and IBM.

This book takes you deeper than ever before into the developing project management body of knowledge. This innovative book provides practical guidance on how project managers can deal with: managing project risk, managing resources, improving estimating capability, meeting customer requirements, systems thinking, performance improvement, cost/schedule control systems criteria, managing innovation and managing and improving quality.

This provocative book by a Japanese executive shows that the keys to business success in the West are the proven techniques of the Far East - successful strategic planning and its conservative execution. Strategy in the classic military sense is deploying your forces to achieve a competitive advantage. Concentrating on the thought processes behind Japan's successful strategic thinking, this book describes what strategic thinking is and presents concepts and concrete examples for application.

Six Sigma - the organizational quality system made famous by GE's legendary Jack Welch - has set new standards for process improvement. This is the first book to provide basic, nontechnical information on understanding and implementing Six Sigma. Eye-opening success stories show how companies including GE, Motorola, Allied Signal and others have used Six Sigma to produce millions in cost savings and quality improvements. Written to give managers a basic overview of what Six Sigma is and how to implement it, The Six Sigma Way covers the application of Six Sigma across all industries.

Use this step-by-step guide to find out how to design effective experiments to reduce variation, improve the quality of products and processes and slash development time and costs. This revised and updated edition give you the tools to exploit the loss function concept to quantify the cost of product and process variations, orthogonal experiment design to pinpoint areas where variation may be reduced, parameter and tolerance design to reduce variations in products and processes at little or no cost.

With step-by-step instructions and a complete sample audit, this manual facilitates and simplifies auditing environmental management systems for validation of ISO 14001 conformance. "Written by EMS experts at IBM, ISO 14001 Auditing Manual gives environmental professionals everything they need to develop an audit program and protocol, train the auditors, assign and monitor auditor and auditee responsibilities, conduct the audit, write the audit report, understand key differences between EMS and compliance audits, handle all the stages of the registration audit, including selecting a registrar, and gain all the benefits of implementing an EMS and registering it to ISO 14001.