An update of the leading resource for industrial engineers and Six Sigma black belts who want to start a Design for Six Sigma program

The first edition of this field-defining handbook made it easier to implement Design for Six Sigma in new product and service development. Now updated throughout, Design for Six Sigma, Second Edition, retains the core of the previous version, while adding extensive new chapters and learning modules on innovation, lean product development, computer simulation, and critical parameter management—plus new thread-through case studies.

This updated edition provides unrivalled real-world product development experience and priceless walk-throughs that help readers choose the right design tools at every stage of product and service development. The book includes detailed directions, careful comparisons, and work-out calculations that make every step of the Design for Six Sigma process easier.

Sleeper provides six sigma practitioners with the tools which will allow them to stand out from your competitors by using advanced statistical and modeling tools for more in-depth analysis. Understanding and properly utilizing statistical data distributions is one of the most important and difficult skills for a six sigma practitioner to possess. Sleeper provides six sigma practitioners with a road map for selecting and using distributions for more precise outcomes. With the added value of Crystal Ball Modeling software, this book becomes a powerful tool for analyzing and modeling difficult data quickly and efficiently.

As Six Sigma and Lean Enterprise techniques continue to evolve and become more and more engrained in the business, it is harder and harder to track the impact of savings on a project by project basis. Especially when you have more than one project concentrating on different functional areas, through the use of case studies, worked out examples, and bench marking techniques, Michael Bremer, a Senior Instructor at Motorola University, helps you to put the right infrastructure in place for project identification, project scoping, and financial reporting.

Reduce or eliminate costly downtime

Short on teory and long on practice, this book provides examples and case studies, designed to provide maintenance engineers and supervisors with a framework for operational strategies and day-to-day management and training techniques that will keep their equipment running at top efficiency.

Profits in tough times require prioritization and focus. If properly managed, Six Sigma methods can deliver dramatic improvement by increasing manufacturing and process efficiencies. But nearly 60% of all corporate Six Sigma initiatives fail to yield the desired results -- often companies take the "fighting fires" approach to business and do not take time to understand what the data in telling them, which is why many Six Sigma projects fail.

The high-visibility of the Six Sigma Initiative has corporate executives committing to significant investment in resources often without any tangible improvement in profitability -- a fact neglected by most Six Sigma books. Written with Green belts, and managers in mind, this reference shows readers how to statistically evaluate a Six Sigma program, identify problems, and make tailor-made adjustments to get the desired results and revitalize a program.

Many of the Six Sigma methods successfully used in manufacturing are now being utilized in the transactional and service sectors. However, business-specific issues such as customer billing, order processing, and call center management require a modified set of problem-solving and analytical tools. This resource addresses those differences and provides a roadmap for impelementing "customer-centric" Six Sigma.

A Six Sigma pioneer from Jack Welch’s original team at GE shows you how to bring big improvements to your small business

Six Sigma for Small Business is the first book to apply six sigma to the unique challenges of a small business. It shows how to use the methodology in all aspects of business to identify and fix problems, with chapters on: accounting, finance, sales and marketing, purchasing a business, human resources, and developing new products. It walks you through a step-by-step implementation of six sigma, describing how to identify needs, develop metrics, and set objectives. It also provides real-life examples of small-business six sigma success stories.

The Six Sigma process excellence program, based on Johnson & Johnson's unique approach

Six Sigma for Business Excellence shows managers at all levels of Six Sigma proficiency how to create a process excellence program that addresses both company goals and day-to-day operations. Using Johnson & Johnson's Process Excellence Program as a model, Johnson & Johnson's director of quality, Penelope Przekop, walks readers through the real world of implementing a Six Sigma program. Examples and insights from Johnson & Johnson as well as other Six Sigma companies detail:

• How to apply Six Sigma principles and techniques immediately with little supervision from senior managers or black belts
• How to resolve communication issues between management and the Six Sigma team
• Ways to become a Six Sigma champion without assistance from senior management or black belts
• Methods and tools that managers at all levels can incorporate into their departments, improving quality and performance from the inside out

The marriage between Lean Manufacturing and Six Sigma has proven to be a powerful tool for cutting waste and improving the organization’s operations. This third book in the Six Sigma Operations series picks up where other books on the subject leave off by providing the six sigma practioners with a statistical guide for solving problems they may encounter in implementing and managing a Lean Six Sigma programs. The book draws it examples from all sectors of business ranging from financial to manufacturing providing the reader with a wealth of case studies and as numerous worked out equations which are designed to facilitate the full potential of any Lean Six Sigma project.

Learn how GE, Allied Signal, Motorola, and other top companies created a Six Sigma organization

In Executing Six Sigma, bestselling author George Eckes delivers lessons on how you can effectively incorporate Six Sigma into your organization's DNA and execute initiatives throughout the company.

Detailing the business solutions and leadership skills needed to create a Six Sigma company, Eckes discusses:

• The characteristics of top Six Sigma leaders including Larry Bossidy, Jeff Immelt, and James McNerney, among others
• Guidelines for doing Six Sigma right from GE, Allied Signal, Motorola, 3M, and others
• Management dos and don'ts on everything from linking Six Sigma to the company's strategic goals to creating a Six Sigma culture

What Is Design for Six Sigma? reveals how to use DFSS to design new products, services, and processes so that quality problems can be solved before they ever start. Topics include:

• How to design new products and processes
• The DMADOV implementation process (Define, Measure, Analyze, Design, Optimize, and Verify)
• How to redesign existing processes and services

The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.

In today’s competitive environment, companies can no longer produce goods and services that are merely good with low defect levels, they have to be near-perfect. Design for Six Sigma Statistics is a rigorous mathematical roadmap to help companies reach this goal. As the sixth book in the Six Sigma operations series, this comprehensive book goes beyond an introduction to the statistical tools and methods found in most books but contains expert case studies, equations and step by step MINTAB instruction for performing: DFSS Design of Experiments, Measuring Process Capability, Statistical Tolerancing in DFSS and DFSS Techniques within the Supply Chain for Improved Results. The aim is to help you better diagnosis and root out potential problems before your product or service is even launched.

Get past the hype to discover what quality management programs really work

Quality Management Demystified provides the basic terms, concepts, and tools for defining, measuring, and managing quality, from the earliest efforts at quality assurance and quality control, through Total Quality Management, to the rise and possible fall of Six Sigma.

TWO PROVEN TOOLS FOR SUCCESS IN ONE STEP-BY-STEP POCKET GUIDE

Whether you've been using Six Sigma for years or are just starting to, you know it takes hard work to get it right. But WorkOut, developed by General Electric, can increase Six Sigma's success. Rath & Strong's WorkOut for Six Sigma Pocket Guide shows you how, with an action-ready game plan that you can apply to your initiative - right now.

Learn how to:
• Set the stage for Six Sigma's success
• Find out if you're in trouble - and get back on track
• Make a good Six Sigma initiative even better
• See actual results--in less than three months

" If you want to bring the power of WorkOut to Six Sigma, this pocket guide is an invaluable tool."--Ron Ashkenas, co-author of The GE Work-Out

Now translated inEXTREME SIX SIGMA:
A new series that takes Six Sigma to the next level

The Six Sigma Operational Methods Series goes beyond simply explaining Six Sigma basics to interested managers--these are hard-core working tools of statistical methods, quantitative and intense, aimed at mathematically sophisticated Six Sigma practitioners unwilling to settle for anything less than peak performance in manufacturing and services.

Written by four instructors from the world-renowned Motorola University, this handbook provides the tools Six Sigma Black Belts and Master Black Belts need to deal with the most intractable business problems. The authors show how to integrate research and development, manufacturing, human resources, finance, marketing, quality, and customer service with corporate vision, mission, and key strategies.

* Tools for estimating quality project cost on a project by project basis
* A complete guide to understanding and writing financial reports
* Methodologies for leading multiple projects
* Problem-solving tools like Design for Six Sigma and TRIZ

THE BRIEFCASE BOOKS SERIEs

Now translated into 11 languages!

This reader-friendly, icon-rich series is must reading for all managers at every level

All managers, whether brand new to their positions or well established in the corporate hierarchy, can use a little "brushing up" now and then. The skills-based Briefcase Books series is filled with ideas and strategies to help managers become more capable, efficient, effective, and valuable to their corporations.

DESIGN FOR SIX SIGMA
Six Sigma has revolutionized the ways in which companies meet and beat today's stringent quality expectations. But achieving Six Sigma results first requires Six Sigma building blocks. Design for Six Sigma unveils a systematic methodology for enabling the design of products, services, and processes to meet Six Sigma quality levels.

Designed to be easily read and implemented, this concise Briefcase Book shows managers at all levels how to include Six Sigma at the earliest stages of virtually any manufacturing process. Here are DFSS's techniques for:
• Optimizing the design process to achieve Six Sigma performance
• Integrating Six Sigma from the outset of new product development
• Self-examinations, explanatory sidebars, and chapter-ending checklists

THREE WORLD-CLASS MANAGEMENT METHODS.
ONE COMPREHENSIVE RESOURCE.

Finally, top executives across the global financial services industry are catching on-and catching up-to what the world's most successful corporations have known for more than a decade: The performance improvement principles of Six Sigma, Lean, and Process Management can be applied to all aspects of any company's operations-with remarkable results.

If you want to take advantage of these proven, performance-enhancing methods, tools, and techniques, this reference helps you to use Six Sigma and other tools in a wide range of financial service applications: commercial or savings banks, diversified financials, securities, insurance firms, and more. Six Sigma for Financial Services delivers a complete and groundbreaking model specifically for financial services created by two experts of Six Sigma deployment and Process Management.

Clear, concise, and comprehensive, this hands-on guide features actual experiences from frontline managers and executives in financial services firms all around the world. You'll see, up close and personal, how they used Six Sigma to illustrate key points and achieve optimal performance in their companies. You'll learn firsthand why business process excellence is crucial for success in an increasingly competitive, mission-critical industry. Using Lean, Six Sigma, and other process tools, you'll be able to run leaner and more efficiently, and provide improved service with the best possible returns.

Filled with performance-measuring techniques that can be used throughout a corporation, the Second Edition of Six Sigma Business Scorecard continues to be a proven tool for gauging and ensuring success in today's complex business environment.

This guidebook was designed to translate an organization's mission and business strategies into performance measures and operating objectives. Widely used around the world, it has become the linchpin of an integrated approach to taking the Six Sigma program of any company to the next level.

Project management strategies for meeting Six Sigma project goals--on time and on budget

The Six Sigma Project Planner shows Six Sigma Black Belts and Green Belts how to use project management tools to complete Six Sigma improvements on time and on budget.

The Planner provides dozens of reproducible project management tools for following the proven Define-Measure-Analyze-Improve- Control (DMAIC) process improvement format.

Readers who follow its guidelines will be able to quickly and effectively:
• Determine a Six Sigma project's ROI
• Correct problems in current processes
• Develop and implement entirely new processes

Here's the book that clearly and logically answers the complex question quality managers and product developers face almost every day: WHICH PRODUCT DEVELOPMENT TOOLS SHOULD I USE AND WHEN?

This much-needed, well-written roadmap for robust, efficient product development features:
* All the coverage needed to implement six sigma in any manufacturing concern
* A complete review of both traditional and contemporary design methods
* Systems discussed include: DOE (Design Of Experiment), Taguchi Method, QFD (Quality Function Deployment), Axiomatic Design, and TRIZ (Theory for Inventive Problem-Solving)
* Practical examples to highlight important elements of each system
* A unique multi-systems approach to designing products, incorporating the traditional and contemporary methods discussed, detailing how and when to use them
* Valuable assistance when preparing for certification exams

An effective and engaging way employees can learn Six Sigma and put its concepts into play

Part of the popular Big Book of Games series, which capitalizes on the proven effective method for workplace training, this first book of training games for Six Sigma ensures that employees will better retain Six Sigma's complex topics.