To consistently improve quality, it is important to first minimize variation. Statistical Process Control (SPC) is the driving force. Along with defining and detailing SPC, Statistical Analysis Simplified discusses ways to use measurement, numbers, and data to make better business decisions. Filled with self-tests, exercises, games, formulas, and simulations, this book presents today's complex methodologies in a practical and entertaining style. With its clear and accessible descriptions, statistics become easy to grasp and use to make better decisions.

The Whole Brain Business Book is the long-awaited culmination of Ned Herrmann's highly respected and extensive research and testing. In it, he presents his four-quadrant model of the brain and the corresponding thinking styles: logician, organizer, communicator, and visionary. Most people and organizations, he demonstrates, are stuck in a ``brain rut'' because their work is dominated by just one mode.

Through highly practical explorations and exercises, he shows individuals and organizations how to harness the power of the whole brain. Readers will use The Whole Brain Business Book to expand their own thinking styles--to create and manage Whole Brain Teams--and to introduce new levels of flexibility and innovation into the corporate culture. It will show them how organizations like DuPont and GE use their "whole brain'' orientation to thrive and profit in times of chaos--and it will help them to do the same.

When it comes to making your business more profitable and successful, don't look to re-engineering for answers. A better way is to apply the concept of kaizen, which mean making simple, common-sense improvements and refinements to critical business processes.The result: greater productivity, quality, and profits achieved with minimal cost, time, and effort invested. In this book, you discover how to maximize the results of kaizen by applying it to gemba--business processes involved in the manufacture of products and the rendering of services--the areas of your business where, as the author puts it, the "real action" takes place.

Effective leaders must be able to speak to groups of employees in ways that motivate, inspire, and challenge. 50 High-Impact Speeches and Remarks is a sourcebook of proven speeches successful business leaders have used to rally their troops at a sales conference, carefully announce a major change or restructuring, or celebrate an important achievement.

Each speech has been edited to make it easy to adapt and customize to suit any organization.

Leaders will find the powerful, inspiring, and diplomatic words they need to:

• Challenge people to do their best work
  
• Congratulate the workforce after a successful quarter or year
  
• Announce a round of layoffs
  
• Inspire the organization with a new direction or strategy
  
• Ask employees to cut costs
  
• Deliver congratulations for a retirement

Susanne Kelly and Mary Ann Allison show managers how to use complexity's self-organizing techniques to increase efficiency and creativity, inspire new ways of leading, and predict the behaviors of employees, customers, vendors, and competitors.