Discover the power of Design for Six Sigma as a way of streamlining operations and promoting growth. In 18 chapters, this book covers:

Chapter 1: Quality Concepts
Chapter 2: Six Sigma Fundamentals
Chapter 3: Design for Six Sigma
Chapter 4: Design for Six Sigma Deployment
Chapter 5: Design for Six Sigma Project Algorithm
Chapter 6: DFSS Transfer Function and Scorecards
Chapter 7: Quality Function Deployment (QFD)
Chapter 8: Axiomatic Design
Chapter 9: Theory of Inventive Problem Solving (TRIZ)
Chapter 10: Design for X
Chapter 11: Failure Mode-Effect Analysis
Chapter 12: Fundamentals of Experimental Design
Chapter 13: Taguchi's Orthogonal Array Experiment
Chapter 14: Design Optimization: Taguchi's Robust Parameter Design
Chapter 15: Design Optimization: Advanced Taguchi Robust Parameter Design
Chapter 16: Tolerance Design
Chapter 17: Response Surface Methodology
Chapter 18: Design Validation

This companion guide to the bestselling The Six Sigma Way focuses on the project improvement teams that do the real, in the trenches, work of Six Sigma — measuring performance, improving quality and saving millions in the process. This guide goes beyond theory to explain the tools and procedures a project leader or team needs to implement a Six Sigma improvement project.

This resource overcomes the difficulties of applying a manufacturing measurement system to a service environment by rigorously integrating the traditional statistical methods with an approach suitable for the service industry. The author offers solid solutions by addressing the five major service issues: customer satisfaction, cost reduction, value improvement, change management and process performance.

Lean Six Sigma for Service provides a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Six Sigma expert Michael George reveals how easy it is to apply relatively simple statistical and Lean tools that will reduce costs and achieve greater speed in service processes.

This hands-on reference provides analyses of nearly 100 tools and methodologies (from DMAIC and pull systems to control charts and Pareto charts). Includes detailed explanations of each tool to help you know how, when and why to use it for maximum efficacy and sections for each tool explaining how to create it, how to interpret what you find and expert tips.