Are you preparing for an external audit? To be fully prepared, don’t forget to give your employees training on what to expect and how to interact with external auditors!

Almost all organizations in the world today find themselves in very competitive situations. If your organization can demonstrate to an outside professional that it has a consistent and competent quality management system, your customers will respond positively. Your employees can help make that happen!

This video program is an excellent training tool as you prepare for an external audit. It is an easy-to-understand, 22-minute video that makes an external audit less threatening. It explains how an external audit can be an opportunity for each employee to help make his or her organization more efficient and competitive.

The video is presented in a straight forward, no nonsense manner by Jack West and Charlie Cianfrani who have been training auditors and conducting audits for many years. Jack is the Chair of the US Technical Advisory Group and the lead US delegate to ISO/TC 176 that has produced the ISO 9000 family of standards. Charlie is a US expert delegate to ISO/TC 176 within the working group that wrote ISO 9001/4:2000.

The accompanying Learning Guide includes the text of what’s on the video, key points, space to jot down notes and a “test” to evaluate how well the viewer has learned the material (an ideal handout to viewers of the video).

Is your company committed to customer satisfaction and improved performance? If so, then you have a quality system in place and you regularly work with your employees to make them equally committed to your quality objectives. This video will give you another training tool for obtaining employee buy-in to a successful quality program.

Basically, your quality system is designed to satisfy customers and improve performance. Your system may or may not be based on an external standard (i.e., ISO 9001); but regardless, your system is vital in order to achieve profitability. Your employees have an important role in influencing customer perceptions and achieving quality results, but you must continually impress on them the importance of their role and how they can contribute.

Quality Basics is an excellent training tool for reinforcing the commitment of your employees to quality. It is an easy-to-understand, 16-minute video that discusses what quality is, the importance of quality to company success and the four basic guidelines for assuring satisfactory quality.

The video is presented in a straight forward, no nonsense manner by Jack West and Charlie Cianfrani who have been training auditors and conducting audits for many years. Jack is the Chair of the US Technical Advisory Group and the lead US delegate to ISO/TC 176 that has produced the ISO 9000 family of standards. Charlie is a US expert delegate to ISO/TC 176 within the working group that wrote ISO 9001/4:2000.

The accompanying Learning Guide includes the text of what’s on the video, key points, space to jot down notes and a “test” to evaluate how well the viewer has learned the material (an ideal handout to viewers of the video).

ISO/TS 16949:2002 Basics is a new video training program on ISO/TS 16949:2002. This video is a basic introduction to the new automotive quality system requirements designed for a broad range of employees. It gives its viewers an easy-to-understand orientation to the ISO/TS 16949 requirements so they can become more active participants in your organization's efforts to improve management systems and achieve continual improvement of quality processes.

Your employees need to be familiar with the ISO/TS 16949 standard in order to understand why your company is committed to meeting its requirements. They are a vital link in making sure that your organization's customers get what they ordered, time-after-time.

In addition to the video, this package has a Learning Guide that includes the text of what's on the video, key points covered, space to jot down notes and a 'test' to evaluate how well the viewer has learned the material (an ideal handout to viewers of the video). Extra Learning Guides are available.

As always, this video is fully guaranteed.

This is an easy-to-understand 30-minute video on the basics of internal auditing. It includes a Learning Guide.

The video is presented in a straight forward, no nonsense manner by Jack West and Charlie Cianfrani who have been training auditors and conducting audits for many years. Jack is the Chair of the US Technical Advisory Group and the lead US delegate to ISO/TC 176 which produced the ISO 9000 family of standards. Charlie is a US expert delegate to ISO/TC 176 within the working group that wrote ISO 9001/4:2000.

The Learning Guide includes the text of what's on the video, key points covered, space to jot down notes and a 'test' to evaluate how well the viewer has learned the material (an ideal handout to viewers of the video). Extra Learning Guides are available.

This video training program is brand new and ready to ship. It is ideal for giving employees newly assigned to an audit team a quick understanding of what an audit is all about and how an internal audit program works. It can be viewed in a classroom situation or individually as needed by management.

As always, this video is fully guaranteed.

This video orientation program will give your company a training tool that will introduce ISO 9000:2000 to your line employees - or to anyone who needs a basic understanding of the new standard's requirements. The video message is reinforced with a complimentary Learning Guide which strengthens the learning process.

This video training program will help create employee 'buy-in' to your management system efforts and contribute to a corporate culture which will be conducive for continuously improving your company's management system. Use the program in a classroom session or with individual 'new hire' employees.

Your satisfaction is guaranteed: if it doesn't meet your needs, for whatever reason, simply call us and we'll authorize a return for a full refund.

This video orientation program will give your company a training tool that will introduce ISO 14000 to your line employees - or to anyone who needs a basic understanding of the environmental management system standard. The video message is reinforced with a complimentary Learning Guide which strengthens the learning process.

This video training program will give your employees a better understanding of your management system efforts regarding environmental impacts and contribute to a corporate culture which will be conducive for continuously improving your company's environmental programs. Use the video in a classroom session or with individual 'new hire' employees.

Your satisfaction is guaranteed: if it doesn't meet your needs, for whatever reason, simply call us and we'll authorize a return for a full refund.