This video shows how auditing is no longer just about compliance auditing (checking against the standard requirements), but auditing to add value to the way the business runs in terms of efficiency and effectiveness. It is designed for internal and external auditors of systems such as ISO 9001:2000, ISO 14001 and management systems and codes of practice such as safety, HACCAP, GMP and health care.

Comes with a video and CD-ROM containing a slide presentation, facilitators guide and workbook.

Customer Comments:
"Gorilla in the Midst is an excellent training tool for auditors, particularly to take them to the next level of competence. It provides good direction in the important area of interpersonal skills for auditors which is often a difficulty in the auditing situation." - Ian Dunlop, QCS International

This is an ideal program for general quality awareness and very useful for induction of employees. This program takes two case study examples, NCR and TRW aeronautical systems and looks at the process approach to the revised ISO 9001 standard, continual improvement and customer focus.

Comes with a video and CD-ROM containing a slide presentation, facilitators guide and workbook.

*This video is also available in Spanish

Customer Comments:
"The case study examples provide an excellent understanding of the process approach to the revised standard. The structured and clear format makes the program easily understood at all levels of the company." - Mike Taylor, Quality Manager, Forsheda Ltd.

This drama and case study-based video shows managers the leadership skills needed to lead their teams to achieve customer satisfaction within the ISO 9001:2000 framework.

The video - a road movie
Meet Connor. At Far East Trading, an international company, Connor is the logistics and warehouse manager. He gets things done and he works to process. He is a competent manager. However, when it comes to customer satisfaction, he just doesn't get it. He lacks knowledge and leadership skills. That is, until he takes a little road trip.

Making the move from managing to leading
In any organization, senior management has the responsibility for the effectiveness of the quality system. Achieving customer satisfaction is at its core and it requires much more than managerial processes. It requires managers at all levels to have a distinct set of leadership skills. For management systems and certification to ISO 9001:2000, these leadership skills are essential.

Comes with a video and CD-ROM containing a slide presentation, facilitators guide and workbook.

Customer Comments:
"Our managers are agreed that this is potentially one of the best managerial training packages we have ever come across. Both cleverly designed and thought provoking." - Peter Morrison, Central Quality Manager, Spirax Sarco Ltd.

This is an ideal program for companies aiming for certification or want to provide environmental awareness training.

The ISO 14000 Challenge video gives a practical guide to key principles involved in environmental management. Three case study companies, a food manufacturer, mining contractor and a local council show how they implemented and used an environmental management system to improve their operations.

Key training points:

• How to identify environmental aspects and impacts
  
• How to evaluate impacts
  
• How to get staff commitment
  
• Why monitoring is the starting point
  
• How to set targets and objectives
  

Comes with a video and CD-ROM containing a study guide.

*This video is also available in Spanish

This essential program shows the main elements of a safety management system, how it works, and why it's successful in achieving continual improvement.

The program uses the experience of case studies from the service and manufacturing industries to show how an OH&S management system can be successfully implemented and achieve tangible results in the work environment.

Comes with a video and study guide.

Customer Comments:
"These training videos are an effective way of bringing OH&S knowledge to managers. The programs are positive and very useful." - Peter Burns, OH&S Manager, Dept of Corrective Services

Audits such as in ISO and GMP require advanced interpersonal skills. This video shows auditors how and when to use the right type of questions and how to minimise resistance and suspicion. This is a unique training resource for auditors around the world, and an international best seller.

This video includes industry cast studies and drama, focuses on the interpersonal skills auditors need to conduct a successful audit. The program takes the audience through the audit process and shows the behavioral and questioning skills auditors need to manage an audit, wheter it is ISO 9001:2000, ISO 14000, GMP or health and safety. This video is an excellent refresher for new and existing auditors.

Comes with a video CD-ROM containing study guide.

Customer Comments:
"This is the best video on auditing I have yet to find. Nowhere in the USA have I been able to find a video of this high quality." - Ray Linn, Termo Cardiovascular Systems, Ann Arbor MI, USA

Continual improvement is the objective of any quality management system and the focus of ISO 9000:2000. Employees at all levels need to be familiar with the basic improvement tools.

This training favourite acts as an excellent introduction or refresher for the tools needed for process improvement.

This video uses case studies and graphics to introduce employees to the basic tools including flow charts, histograms, pareto diagrams, check sheets, run charts, scatter diagrams, control charts and cause and effect diagrams.

Comes with a video and CD-ROM containing a slide presentation, facilitators guide and workbook.